Job Description
Join Innovate Detroit Corp, a leading technology firm, as our Evening Customer Experience Specialist. We are looking for passionate individuals to provide top-tier support to our clients during our high-traffic evening hours. This is a fantastic opportunity for those seeking a stable full-time position with a modern, collaborative work environment in the Motor City.
At Innovate Detroit, we believe in work-life balance. Our evening shift model ensures you can enjoy your mornings and afternoons while contributing to a dynamic team culture.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat during evening shifts.
- Resolve technical issues and troubleshoot product concerns with patience and expertise.
- Document all interactions and resolutions within our CRM system accurately and efficiently.
- Collaborate with the morning support team to ensure seamless issue resolution and continuity.
- Identify opportunities to improve customer satisfaction and contribute to process enhancements.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- 1+ years of experience in customer support or a related field.
- Excellent verbal and written communication skills.
- Proficiency with computer systems and MS Office Suite.
- Ability to work independently and manage time effectively during evening hours.
- Strong problem-solving mindset and customer-centric attitude.