Job Description
Join Boston's premier hospitality team as an Evening Customer Experience Specialist! We're seeking dynamic individuals to deliver exceptional service during our vibrant evening hours. This role offers flexible scheduling, competitive compensation, and opportunities for advancement in a supportive environment. Perfect for students, career changers, or anyone seeking evening flexibility without sacrificing professional growth. Enjoy complimentary meals, employee discounts, and a team-oriented culture that values your contributions.
Responsibilities
- Deliver outstanding customer service across all guest touchpoints
- Manage reservations and coordinate seating logistics during peak hours
- Process payments accurately and efficiently using POS systems
- Resolve guest inquiries with professionalism and empathy
- Collaborate with kitchen and service teams for seamless operations
- Maintain pristine cleanliness and organization of public areas
- Support inventory management and opening/closing procedures
Qualifications
- Minimum 1 year customer service or hospitality experience
- Flexible availability including weekends and holidays
- Strong communication and interpersonal skills
- Basic POS system proficiency
- Ability to multitask in fast-paced environments
- Food safety certification preferred
- Positive attitude and problem-solving mindset
- Must be 18+ to serve alcohol