Job Description
Are you a night owl looking for a meaningful career path that offers flexibility and growth? MetroStream Solutions is seeking dedicated Evening Customer Experience Associates to join our vibrant team in Kansas City. We value your time and energy, offering a modern work environment where your contributions directly impact our community and bottom line.
As an entry-level team member, you will be the face of our brand during our prime evening hours. We provide comprehensive training, mentorship, and a clear roadmap for advancement. If you have a positive attitude and a desire to help others, this is the perfect opportunity to launch your professional journey.
Responsibilities
- Assist customers via phone and email with inquiries, billing, and technical support during evening shifts.
- Resolve complex customer issues efficiently while maintaining a calm and professional demeanor.
- Process orders, returns, and account updates with high accuracy and attention to detail.
- Document customer interactions and feedback in our CRM system to improve service standards.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services to enhance the customer experience.
Qualifications
- High school diploma or GED equivalent required; college coursework in business or communications is a plus.
- Availability to work evenings, including weekends and holidays, as required.
- Strong verbal and written communication skills with the ability to listen actively.
- Basic computer proficiency and typing speed of 40 WPM.
- A customer-first mindset with a problem-solving attitude.
- Reliable transportation to and from the Kansas City office.