Job Description
Are you a driven student or professional seeking a flexible career in the heart of Boston?
We are looking for a dynamic Evening Customer Experience Associate to join our elite support team at Vertex Boston. In this role, you will be the bridge between our innovative tech solutions and our valued clients, ensuring seamless service during our peak evening hours.
Why Join Us?
- Student-Friendly Schedule: Perfect for balancing your studies or personal commitments.
- Modern Culture: Work in a sleek, collaborative environment in Downtown Boston.
- Growth Opportunities: Clear pathways for career advancement into Technical Support and Team Leadership.
Don't miss this chance to launch a high-impact career while enjoying the flexibility you need.
Responsibilities
- Manage high-volume incoming inquiries via chat, email, and phone during evening shifts.
- Diagnose and resolve technical issues for clients, escalating complex cases to senior engineers.
- Provide personalized onboarding assistance to new users to ensure product adoption.
- Maintain accurate records in our CRM system and document common user feedback.
- Collaborate with the Day Team to ensure seamless workflow continuity.
- Act as a brand ambassador, representing Vertex Boston with professionalism and empathy.
Qualifications
- Currently enrolled in a college degree program (Associate’s or Bachelor’s) or possess a High School Diploma/GED.
- Strong verbal and written communication skills with a focus on customer satisfaction.
- Proficient in using Microsoft Office Suite and navigating web-based applications.
- Basic troubleshooting mindset with a willingness to learn new technical tools.
- Must be available to work evenings, specifically from 4:00 PM to 10:00 PM, Monday through Friday.
- Ability to multitask effectively in a fast-paced, dynamic environment.