Job Description
Join our award-winning team at Metropolitan Luxury Suites DC as an Evening Concierge! We're seeking a charismatic professional to deliver exceptional guest experiences during our high-traffic evening hours. This role is perfect for hospitality enthusiasts seeking flexible evening schedules while representing one of DC's premier luxury properties.
As the face of our evening operations, you'll create memorable interactions with international travelers and local dignitaries while maintaining our impeccable service standards. Enjoy complimentary parking, meal benefits, and opportunities for advancement in our growing hospitality portfolio.
Responsibilities
- Deliver personalized guest services including check-ins, recommendations, and special requests
- Manage VIP reservations and coordinate with premium vendors
- Oversee evening security protocols and access control systems
- Resolve guest concerns with immediate, solution-focused approaches
- Collaborate with housekeeping and security teams for seamless operations
- Maintain detailed incident logs and maintenance reports
- Execute upselling strategies for premium suites and amenities
Qualifications
- Minimum 1 year luxury hospitality or customer service experience
- Exceptional communication skills with multilingual abilities preferred
- Proficient in property management systems (Opera, Cloudbeds)
- Ability to stand/walk for extended periods and lift 25 lbs
- Valid DC Security Guard License or willingness to obtain
- Availability to work weekends and holidays (4:00 PM - 12:00 AM shifts)
- Proven problem-solving skills in high-pressure environments
- DC residency required (within 15-mile radius)