Job Description
Are you looking for an exciting career in the heart of Silicon Valley? ValleyConnect Support is seeking enthusiastic individuals to join our team as Entry Level Tech Support Associates. We offer comprehensive training and a pathway to professional growth in the technology sector.
Why Join Us?
- Competitive hourly pay starting at $18/hr.
- No prior experience necessary; we train you.
- Flexible part-time schedule to suit your lifestyle.
- Opportunity for full-time advancement.
Responsibilities
- Respond to incoming customer support tickets and inquiries via phone, email, and live chat.
- Diagnose and troubleshoot basic technical hardware and software issues.
- Document all interactions and resolutions in our CRM database.
- Escalate complex issues to senior technicians when necessary.
- Collaborate with team members to improve support processes.
Qualifications
- High school diploma or GED equivalent.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong interpersonal and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable computer and internet connection (if remote option applies).