Job Description
Are you looking for a rewarding opportunity in the heart of Atlanta?
Atlanta Growth Partners is seeking a motivated Entry-Level Customer Success Associate to join our dynamic team. In this role, you will be the face of our brand, ensuring our clients feel valued and supported. We pride ourselves on fostering a culture of growth, inclusivity, and excellence. Whether you are a student, a recent graduate, or looking to pivot your career, this is the perfect place to start your journey.
Why Join Us?
- Flexible Scheduling: We understand the importance of work-life balance and offer part-time hours that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour with performance-based bonuses.
- Professional Development: Comprehensive training programs to help you upskill and advance your career.
- Collaborative Environment: Work with a team that supports your success every step of the way.
Don't just take our word for it—apply today and become part of the team that is driving growth in the Atlanta community.
Responsibilities
- Client Communication: Engage with clients via phone, email, and chat to resolve inquiries and provide high-quality support.
- Issue Resolution: Troubleshoot and resolve customer issues efficiently while maintaining a positive tone.
- Account Management: Assist in maintaining accurate client records and updating CRM databases.
- Feedback Collection: Gather customer feedback and relay insights to the management team to improve services.
- Sales Support: Support the sales team by identifying upselling opportunities and promoting company products.
- Documentation: Document all customer interactions and resolutions according to company protocols.
- Team Collaboration: Participate in daily stand-ups and team meetings to align on goals and strategies.
Qualifications
- Education: High school diploma or equivalent required; Bachelor’s degree preferred.
- Experience: No prior experience required—we provide full training.
- Skills: Basic computer proficiency and familiarity with CRM software is a plus.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to work a part-time schedule, including weekends or evenings if necessary.
- Attitude: Enthusiastic, proactive, and eager to learn in a fast-paced environment.
- Location: Must reside in or around Atlanta, GA.