Job Description
Join NexGen Solutions as an Evening Part-Time Customer Service Associate and kickstart your career with flexible scheduling! We're seeking motivated entry-level professionals to deliver exceptional support during evening hours while maintaining work-life balance. Perfect for students, career changers, or anyone seeking a rewarding part-time role in Nashville's dynamic business landscape. Enjoy competitive pay, comprehensive training, and a supportive team environment.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts
- Resolve inquiries and troubleshoot issues using our proprietary CRM system
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics including response time and resolution targets
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Excellent verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Reliable transportation to our Nashville facility
- Availability for 3-5 evening shifts per week (4:00 PM - 10:00 PM)
- Positive attitude and commitment to customer satisfaction