Job Description
Are you looking for a rewarding part-time opportunity that fits your schedule? Apex Support Services is seeking a dedicated Entry Level Customer Service Representative to join our evening team in Los Angeles. We offer competitive pay, a supportive environment, and clear pathways for career advancement. No prior experience is necessary—we provide comprehensive training to get you started on the right foot. If you have a positive attitude and a passion for helping people, we want to hear from you!
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible evening shift schedules (3:00 PM - 12:00 AM).
- Comprehensive training program for new hires.
- Opportunity for overtime and potential full-time conversion.
- Modern office environment in the heart of Downtown LA.
Responsibilities
- Greet and assist customers via phone, email, and chat during evening hours.
- Answer product-related questions and provide accurate information.
- Process customer orders, returns, and exchanges efficiently.
- Document customer interactions and feedback in the CRM system.
- Resolve complaints and escalate complex issues to management when necessary.
- Maintain a professional and friendly demeanor at all times.
- Assist in achieving team performance and satisfaction targets.
Qualifications
- High school diploma or GED equivalent required.
- Basic proficiency with computers and MS Office applications.
- Strong verbal communication and active listening skills.
- Availability to work evenings, including weekends.
- Previous customer service experience is a plus but not required.
- Ability to multitask in a fast-paced environment.
- Reliable internet connection for remote or hybrid work options.