Job Description
We are seeking a motivated and detail-oriented Entry-Level Customer Support Specialist to join our growing team in Austin, TX. This role is perfect for individuals looking for a flexible schedule and a chance to kickstart their career in a fast-paced corporate environment.
While our primary operations are based in Austin, we are a fully remote-capable organization serving clients across the United States, including those in North Carolina. We value work-life balance and offer the flexibility to manage your hours effectively.
Why Join Us?
- Flexible scheduling options to fit your lifestyle.
- No prior experience required—we provide comprehensive training.
- Opportunity for growth within the company.
- Supportive and collaborative team culture.
Responsibilities
- Respond to incoming customer inquiries via email, live chat, and phone with empathy and efficiency.
- Diagnose and resolve technical issues or product questions to ensure high customer satisfaction.
- Maintain accurate and up-to-date records of all customer interactions in our CRM database.
- Collaborate with the sales and product teams to identify common customer pain points and suggest improvements.
- Assist in the onboarding process for new clients to ensure a smooth transition.
- Escalate complex issues to senior management while providing timely updates to the customer.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree is a plus.
- Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet workspace.
- Willingness to learn new software and processes quickly.