Job Description
Join the Heart of New Orleans as an Evening Support Specialist!
Crescent City Tech Solutions is seeking a dedicated and enthusiastic Evening Customer Support Specialist to join our dynamic team. If you are a student looking for a flexible schedule or a professional seeking a great work-life balance, this is the perfect opportunity for you.
In this role, you will be the friendly voice and face of our brand, helping our valued clients navigate our services. We pride ourselves on our community-driven culture and are looking for someone who is patient, detail-oriented, and ready to make an impact during the evening hours.
Why Join Us?
- Flexible Scheduling: Perfect for students or those balancing other commitments.
- Competitive Pay: Earn between $18.50 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Work Environment: Work from our state-of-the-art office in the CBD or remotely.
Key Responsibilities:
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening shifts (4:00 PM – 10:00 PM).
- Troubleshoot and resolve technical inquiries regarding our software and services efficiently.
- Document all customer interactions and solutions in our CRM database accurately and concisely.
- Collaborate with the day-shift team to ensure seamless workflow and issue resolution.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a high level of product knowledge to assist clients effectively.
Qualifications:
Qualifications
- High School Diploma or GED required.
- Excellent written and verbal communication skills in English.
- Basic computer proficiency and typing speed of 40 WPM.
- Must be available to work evening shifts with reliability.
- Ability to work independently with minimal supervision.
- Previous customer service or call center experience is a strong plus.
- Enrolled in college or university (students welcome) is a significant advantage.
We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.