Job Description
Join Apex Solutions Group as a remote Evening/Weekend Customer Support Specialist and transform your evenings and weekends into rewarding opportunities! We're seeking tech-savvy individuals passionate about delivering exceptional service during flexible hours. This fully remote role allows you to work from anywhere in the US while supporting our growing client base. Enjoy competitive compensation, comprehensive training, and a supportive virtual team environment designed for work-life balance. Perfect for students, parents, or professionals seeking supplemental income without compromising personal commitments.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening (4 PM - 12 AM MT) and weekend shifts
- Resolve technical issues, troubleshoot software problems, and provide product guidance
- Document customer interactions and maintain detailed case histories in CRM systems
- Collaborate with daytime teams to ensure seamless customer handoffs
- Meet performance metrics including first-contact resolution and customer satisfaction scores
- Identify trends in customer feedback to improve service quality
- Participate in ongoing virtual training to stay updated on products and procedures
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office, CRM software, and troubleshooting tools
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Availability for 20-25 hours/week across evenings and weekends
- Previous remote work experience highly valued