Job Description
Are you looking to kickstart your career in the vibrant heart of Colorado Springs? Summit Digital Solutions is seeking motivated, entry-level professionals to join our dynamic team. We offer a fantastic opportunity to gain hands-on experience in a fast-paced tech environment with flexible part-time hours that fit your lifestyle.
As a growing company in the Pikes Peak region, we value curiosity and dedication. Whether you are a student, a career changer, or simply looking for a flexible schedule, this role is perfect for you. You will work closely with our senior team to ensure our clients receive top-tier service, developing skills that will last a lifetime.
Responsibilities
- Assist Customers: Respond to inbound inquiries via email, chat, and phone with a focus on resolving issues efficiently.
- Technical Troubleshooting: Diagnose and resolve common software and hardware issues for our diverse client base.
- Documentation: Maintain accurate and up-to-date records of customer interactions and resolutions in our CRM systems.
- Team Collaboration: Communicate effectively with team members to ensure seamless workflow and knowledge sharing.
- Process Improvement: Identify areas where our service process can be streamlined and suggest improvements to management.
- Product Training: Complete assigned training modules to stay current with our products and services.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in a related field is a plus.
- Experience: No prior professional experience required; we provide comprehensive on-the-job training.
- Skills: Basic computer literacy and proficiency with Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to work 15-25 hours per week, including some evenings or weekends.
- Location: Must reside within or willing to commute to the Colorado Springs, CO area.