Job Description
Join our dynamic team at Nashville Solutions Group as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Nashville's thriving business district. This flexible part-time role is perfect for students, career-changers, or anyone seeking to build foundational professional skills in a collaborative environment. Enjoy competitive compensation, comprehensive training, and a supportive workplace culture that values your growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing discrepancies, and troubleshoot technical issues
- Maintain accurate customer records in our CRM system
- Collaborate with senior team members to escalate complex cases
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer proficiency with MS Office Suite
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Positive attitude with a service-oriented mindset
- Reliable internet connection for remote work components
- Availability to work 20-25 hours weekly (flexible scheduling)