Job Description
Join our dynamic team at Bright Horizons Family Solutions as an Entry-Level Customer Service Associate! This part-time opportunity is perfect for students, career changers, or anyone seeking flexible work in Louisville. You'll be the first point of contact for families, providing exceptional support and building lasting relationships. Enjoy a supportive environment with competitive pay, paid training, and opportunities for growth. Part-time hours (20-25 hrs/week) with flexible scheduling options available.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process registrations and enrollments for childcare programs accurately
- Maintain detailed customer records in our CRM system
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training to enhance product knowledge
- Contribute to improving customer service processes
- Support marketing initiatives by gathering customer feedback
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic proficiency with Microsoft Office and CRM systems
- Ability to work independently and in a team environment
- Flexible schedule including some weekend availability
- Previous customer service experience preferred but not required
- Positive attitude and passion for helping others