Job Description
Are you looking for an exciting career opportunity in the heart of Memphis?
Memphis Digital Solutions is currently seeking driven, enthusiastic individuals to join our team as Entry-Level Customer Service Associates. We offer a flexible part-time schedule, comprehensive paid training, and a clear pathway for professional growth within a dynamic corporate environment. If you are ready to kickstart your career and work in a supportive team culture, we want to hear from you.
Memphis Digital Solutions is currently seeking driven, enthusiastic individuals to join our team as Entry-Level Customer Service Associates. We offer a flexible part-time schedule, comprehensive paid training, and a clear pathway for professional growth within a dynamic corporate environment. If you are ready to kickstart your career and work in a supportive team culture, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Assist customers in navigating our products and services, providing accurate information and guidance.
- Document all customer interactions and issues accurately in our CRM system.
- Collaborate with team leads and other departments to resolve complex customer issues efficiently.
- Maintain a professional and positive demeanor while handling difficult or frustrated customers.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- No prior customer service experience is necessary; we provide full training.
- Strong verbal communication skills and a clear, professional phone voice.
- Basic computer proficiency with the ability to learn new software quickly.
- Reliable internet connection and a quiet workspace if working remotely (hybrid options available).
- Ability to work a flexible part-time schedule, including evenings and weekends as needed.