Job Description
Are you looking for a dynamic part-time role in the heart of California? Fresno Valley Support Services is currently seeking motivated Entry Level Customer Service Specialists to join our growing team. We value passion, reliability, and a willingness to learn.
In this position, you will be the first point of contact for our valued clients, ensuring they receive top-notch support. We offer comprehensive training, flexible scheduling, and a supportive work environment designed to help you launch your career in customer relations.
Why Join Us?
- Competitive hourly pay ($15-$20/hr).
- Flexible hours that fit your lifestyle.
- No prior experience required—we train you.
- Opportunities for career advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Accurately input and manage customer data using internal databases and CRM software.
- Resolve customer complaints and issues with empathy and effective problem-solving skills.
- Assist in maintaining a clean and organized workspace.
- Collaborate with the support team to improve service protocols.
- Stay updated on company products, services, and policies to provide accurate information.
- Process transactions and manage basic account inquiries.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be at least 18 years of age.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Reliable internet connection and device if working remotely.
- Ability to work a flexible schedule, including evenings and weekends.