Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Denver's thriving tech sector! We're seeking enthusiastic individuals to deliver exceptional support experiences while building valuable professional skills. Enjoy flexible scheduling, comprehensive training, and a collaborative work environment. This role offers growth opportunities into full-time positions for top performers.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with support teams to escalate complex issues efficiently
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team goals by meeting key performance metrics
Qualifications
- High school diploma or equivalent (college students welcome)
- 0-2 years of customer service or related experience
- Strong communication skills and active listening abilities
- Basic computer proficiency with MS Office and CRM platforms
- Ability to work independently in a fast-paced environment
- Availability to work evenings/weekends (20-25 hours/week)
- Positive attitude and passion for helping others