Job Description
Join Nexus Solutions Group as an Entry-Level Customer Service Specialist in Minneapolis! We're seeking motivated individuals with flexible schedules to deliver exceptional client experiences. This role offers on-the-job training, competitive compensation, and opportunities for career growth within our innovative tech support environment. Perfect for students or career changers seeking part-time work with remote and hybrid options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using ticketing systems and knowledge bases
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer proficiency and typing skills (40+ WPM)
- Strong verbal/written communication abilities
- Customer service mindset with problem-solving aptitude
- Ability to work independently with minimal supervision
- Availability for 20-25 hours/week with flexible scheduling
- Experience with CRM software preferred but not required