Job Description
Join our award-winning team as a Customer Service Associate and launch your career in community support! No experience required – we provide comprehensive training to help you succeed. This flexible part-time role offers growth opportunities while serving Oakland residents with compassion and professionalism. Enjoy a supportive environment where your contributions make a real difference.
What We Offer:
- Comprehensive paid training program
- Flexible scheduling (20-25 hours/week)
- Health benefits for part-time employees
- Opportunities for advancement
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Assist residents with program inquiries and applicationsMaintain accurate client records in our database system
- Collaborate with team members to resolve client issues
- Participate in community outreach initiatives
- Support administrative tasks as needed
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (GED)
- Strong communication skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Commitment to serving diverse communities
- Reliable transportation to our downtown Oakland office