Job Description
Join our dynamic team at Citywide Retail Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional service during evening and weekend shifts in Atlanta. This role offers flexible hours perfect for students, parents, or professionals seeking work-life balance. You'll be the face of our brand, resolving inquiries, processing transactions, and ensuring customer satisfaction. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are valued.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process orders, returns, and payments accurately using our retail management system
- Resolve customer complaints and issues efficiently while maintaining brand standards
- Collaborate with team members to ensure seamless store operations during peak hours
- Maintain detailed records of customer interactions and transactions
- Assist with inventory management and visual merchandising tasks
- Identify and escalate opportunities for service improvement
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or retail experience
- Strong verbal communication and problem-solving abilities
- Proficiency with POS systems and Microsoft Office Suite
- Ability to work flexible evenings (4pm-10pm) and weekends
- Basic math skills and attention to detail
- Valid driver's license and reliable transportation
- Positive attitude and commitment to teamwork