Job Description
Join our award-winning team as a Customer Service Specialist and launch your career in customer support with no experience required! We're seeking motivated individuals for evening and weekend shifts in a remote-friendly environment. Perfect for students, parents, or anyone seeking flexible hours. Enjoy competitive pay, full benefits eligibility, and paid training.
At Dallas Connect Solutions, we value work-life balance and offer 100% remote work options while maintaining our Dallas headquarters. Our team culture emphasizes growth, recognition, and community impact. If you're a natural problem-solver with excellent communication skills, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for quality and response times
- Participate in ongoing training to enhance product knowledge
- Support weekend shift coverage requirements
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal and written communication skills
- Reliable high-speed internet connection for remote work
- Ability to work evenings (4 PM - 12 PM) and weekends
- Basic computer proficiency with Windows/Mac OS
- Comfortable using multitasking tools and CRM platforms
- Must be authorized to work in the United States