Job Description
Join our dynamic team as a Customer Service Specialist with flexible evening hours in Seattle! We're seeking friendly, detail-oriented professionals to deliver exceptional support to our valued clients. Enjoy competitive pay, a supportive work environment, and the perfect work-life balance with our evening schedule. No weekends required – just your passion for helping others!
Why Work With Us?
- Competitive hourly pay with performance bonuses
- Comprehensive training and career growth opportunities
- Modern downtown Seattle location near public transit
- Employee discounts on company products
- Positive, collaborative team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using established protocols
- Process orders, returns, and exchanges accurately
- Document all interactions in CRM system with detailed notes
- Collaborate with team members to resolve complex cases
- Meet/exceed monthly performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or related experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently and in team settings
- Reliable transportation and punctuality
- Flexibility to work evenings (3-11 PM) and occasional weekends
- Positive attitude and customer-first mindset