Job Description
Join Crescent City Solutions as a Customer Service Specialist and become the face of innovation in New Orleans' thriving business district. We're seeking dynamic individuals to deliver exceptional client experiences while driving our digital transformation initiatives. This hybrid role combines in-person client engagement with remote collaboration, offering flexibility within a supportive team environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant cities.
Responsibilities
- Manage client inquiries via phone, email, and in-person interactions with exceptional professionalism
- Resolve technical issues and provide product training for enterprise clients
- Collaborate with cross-functional teams to develop customer experience improvements
- Maintain detailed client records in CRM systems and analyze feedback trends
- Conduct virtual onboarding sessions for new business partners
- Support marketing initiatives through customer testimonials and case studies
- Contribute to quarterly performance reviews and strategic planning sessions
Qualifications
- High school diploma required; Bachelor's degree in Business or Communications preferred
- Minimum 2 years of customer service experience in B2B environment
- Proficiency with CRM platforms (Salesforce or HubSpot) and Microsoft Office Suite
- Exceptional problem-solving skills with ability to de-escalate complex situations
- Strong written and verbal communication abilities
- Valid Louisiana driver's license and reliable transportation
- Availability for flexible shifts including evenings and weekends