Job Description
Join our dynamic team at Capital Connect Solutions where flexibility meets impact! We're urgently seeking a Part-Time Customer Success Specialist to deliver exceptional client experiences in Washington DC. This role offers the perfect work-life balance with a schedule you control while supporting our mission to empower local businesses through innovative solutions.
What We Offer:
- Flexible scheduling (20-25 hours/week)
- Hybrid work option (3 days in-office, 2 remote)
- Competitive hourly rate with performance bonuses
- Professional development stipend
- Collaborative culture in downtown DC
Responsibilities
- Build and maintain strong client relationships through personalized support
- Resolve technical inquiries and product issues efficiently
- Onboard new clients with tailored implementation plans
- Identify upsell opportunities based on client needs
- Collaborate with sales and product teams to enhance service delivery
- Track client satisfaction metrics and implement improvement strategies
- Document client interactions and solution outcomes
Qualifications
- 2+ years customer success or client-facing experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently with minimal oversight
- Strong time management and organizational abilities
- Valid DC work authorization required
- Associate degree or equivalent professional experience