Job Description
Join Sunshine Connect Solutions, a dynamic customer experience leader with expanding operations across Florida, as we seek a dedicated Customer Service Specialist. This full-time role based in London offers the unique opportunity to support our US-based clients while developing expertise in transatlantic service excellence. You'll be the vital link between our UK headquarters and our Florida operations, ensuring seamless communication and world-class support.
We offer a competitive salary package, comprehensive benefits including private healthcare, and clear pathways for career advancement. Our vibrant London office fosters innovation and collaboration, with quarterly opportunities to shadow our Florida teams. This position is perfect for professionals seeking international exposure without relocating.
Responsibilities
- Deliver exceptional customer support for Florida-based clients via phone, email, and chat
- Resolve complex inquiries related to travel, hospitality, and local services in Florida
- Maintain detailed customer records in CRM systems with precision
- Collaborate with US teams to align service standards and resolve cross-border issues
- Analyze customer feedback to identify service improvement opportunities
- Train on Florida-specific regulations and market dynamics
- Support seasonal demand spikes during Florida's peak tourism periods
Qualifications
- Proven experience in customer service or contact center environment
- Excellent communication skills with clear, professional phone manner
- Ability to work flexible hours covering US business times (EST)
- Strong problem-solving skills and emotional intelligence
- Proficiency in CRM software and Microsoft Office Suite
- Previous exposure to US market or travel industry preferred
- Ability to thrive in a fast-paced, international team environment