Job Description
Are you seeking a role that offers flexibility and professional growth? Apex Support Solutions is currently hiring Customer Service Representatives for our Evening and Weekend shifts in New York City.
We pride ourselves on a high-performance culture where your contributions matter. We are looking for motivated individuals who want to work in a dynamic environment while enjoying the benefits of a flexible schedule.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with a focus on resolution.
- Provide accurate information regarding products, services, and billing.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the support team to troubleshoot complex issues.
- Maintain a professional demeanor and adhere to company call scripts and guidelines.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Willingness to work flexible hours, including evenings, nights, and weekends.