Job Description
Are you looking for a rewarding career with flexible scheduling? Apex Support Solutions is currently hiring enthusiastic Customer Service Representatives to join our growing team in Atlanta, Georgia.
We are specifically looking for candidates available for Evening and Weekend shifts. This role offers the perfect work-life balance for students, parents, or anyone seeking a structured schedule outside of traditional 9-to-5 hours. Join a team that values your time and dedication.
Why Join Us?
- Flexible Scheduling: Evening and weekend shifts available immediately.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility in downtown Atlanta.
Apply today to start your journey with Apex Support Solutions!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and account information in our CRM system.
- Assist customers with product information, troubleshooting, and order status updates.
- Collaborate with team leads to improve service processes and response times.
- Adhere to company policies, scripts, and quality assurance standards at all times.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Proficiency in using computer systems and navigating web browsers.
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable transportation is required for commuting to the Atlanta office.