Job Description
Are you looking for a rewarding career in Houston with flexible evening hours? Join Houston Support Solutions, a leading provider of customer excellence, as our next Customer Service Representative. We are currently seeking dedicated individuals to join our evening team, offering a competitive salary and a collaborative work environment.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently. We value work-life balance and offer a schedule that fits your lifestyle while providing the stability of a full-time position.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails during evening shifts.
- Resolve customer complaints and issues with patience and professionalism.
- Accurately document all customer interactions and transactions in the CRM system.
- Identify customer needs and provide appropriate solutions or escalate to senior staff.
- Maintain a high level of product knowledge to assist customers effectively.
- Collaborate with team leads to improve service quality and operational efficiency.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Strong verbal communication skills with the ability to de-escalate tense situations.
- Available to work evening shifts, including weekends and holidays as needed.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Self-motivated with a strong desire to exceed performance targets.