Job Description
Are you looking for a role that offers work-life balance with the flexibility of evening hours? Milwaukee Support Solutions is seeking dedicated professionals to join our thriving customer support team. We offer competitive compensation, comprehensive benefits, and a collaborative environment.
In this role, you will be the face of our company, assisting clients with inquiries, resolving technical issues, and ensuring a seamless experience. Whether you prefer full-time stability or part-time flexibility, we have opportunities to fit your lifestyle.
Why Join Us?
- Flexible Scheduling: Choose between full-time or part-time evening shifts (4:00 PM - 12:00 AM or 5:00 PM - 1:00 AM).
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Growth Opportunities: Clear career progression paths within the organization.
Responsibilities
- Manage high-volume incoming calls and emails from clients with professionalism and empathy.
- Resolve complex customer issues and escalations efficiently to ensure high satisfaction scores.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with the technical team to troubleshoot and resolve product-related issues.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Must be reliable and able to work evening shifts, including weekends if required.