Job Description
Are you seeking a rewarding career in Ohio that offers the perfect work-life balance? Horizon Support Solutions is currently hiring dedicated Customer Service Representatives for our evening shifts. Whether you are looking for a part-time role to fit around your current schedule or a full-time career path with evening hours, we provide the flexibility and support you need.
We pride ourselves on a modern, inclusive workplace where your voice matters. As part of our team, you will be the face of our brand, helping Ohio residents resolve their inquiries with empathy and efficiency. Join us and grow your professional skills in a dynamic environment.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming calls and emails regarding products, services, and account information during evening hours.
- Problem Resolution: Diagnose customer issues and provide accurate solutions to ensure high customer satisfaction ratings.
- Documentation: Accurately log customer interactions, feedback, and account updates into our CRM system.
- Communication: Act as a brand ambassador, maintaining a professional and friendly tone in all interactions.
- Team Collaboration: Communicate effectively with team leads and other departments to escalate complex issues when necessary.
- Adherence: Follow all company policies, scripts, and quality assurance guidelines to ensure consistency.
Qualifications
- Availability: Must be available to work evening shifts, including weekends and holidays.
- Experience: Previous customer service experience is preferred but not required; we provide comprehensive training.
- Communication: Excellent verbal and written communication skills with a focus on clarity and empathy.
- Computer Skills: Proficiency with basic computer applications and the ability to navigate multiple software systems quickly.
- Location: Must reside in or be willing to commute to the Columbus, Ohio area.
- Work Ethic: Self-motivated individual who can work independently with minimal supervision.