Job Description
Join Our Elite Team in Colorado Springs
Are you a dedicated professional seeking a role that fits your lifestyle? Apex Support Solutions is currently hiring a Customer Service Representative for our evening shift team in Colorado Springs. We offer a dynamic work environment where your contributions matter.
Whether you are looking for a full-time career or a flexible part-time opportunity, we provide the training and support you need to thrive. You will be the bridge between our clients and our services, ensuring satisfaction and loyalty.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex issues with patience, empathy, and professionalism.
- Document all interactions and account updates accurately in our CRM software.
- Collaborate with the support team to escalate and resolve critical tickets.
- Assist in the onboarding of new clients and answer product-related questions.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus.
- Must be available to work evenings (4:00 PM - 12:00 AM).
- Strong computer skills and proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.