Job Description
We are currently seeking a motivated Customer Service Associate to join our dynamic team in Raleigh. This is an excellent opportunity for individuals looking for part time jobs in North Carolina without requiring prior professional experience. At Piedmont Support Solutions, we believe in training the best, so if you have a positive attitude and a willingness to learn, we want to hear from you.
In this role, you will be the face of our brand, ensuring our clients receive the highest level of service. We offer a flexible schedule, competitive pay, and a supportive work environment designed for career growth.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Assist customers in resolving product or service issues efficiently and accurately.
- Accurately input and maintain customer information into our database systems.
- Collaborate with the team to ensure consistent service quality and operational efficiency.
- Handle routine administrative tasks and data entry as required.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent required.
- No prior experience necessary; we provide comprehensive on-the-job training.
- Strong communication skills, both verbal and written.
- Basic computer proficiency and familiarity with web browsers and email.
- Ability to work independently and manage time effectively.
- Must be reliable, punctual, and able to work flexible hours, including weekends if needed.