Job Description
Join our award-winning hospitality team in the heart of Cleveland! Urban Hospitality Group is seeking energetic Customer Service Associates to deliver exceptional guest experiences during our evening and weekend shifts. Perfect for students, night owls, and career changers seeking flexible schedules with growth opportunities. Enjoy competitive pay, free parking, and a vibrant downtown atmosphere.
Responsibilities
- Provide personalized service to guests during evening hours (4 PM - midnight)
- Manage reservations and seating arrangements for high-volume periods
- Process payments and maintain accurate transaction records
- Coordinate with kitchen staff to ensure seamless service flow
- Resolve guest inquiries with professionalism and empathy
- Uphold cleanliness and safety standards throughout the venue
- Collaborate with team members during peak service times
Qualifications
- Previous customer service or hospitality experience preferred
- Availability to work evenings, weekends, and holidays
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic math proficiency for cash handling
- Positive attitude with guest-first mindset
- Must be 18+ and eligible to work in the US
- Reliable transportation to downtown Cleveland location