Job Description
Join our award-winning team at Apex Retail Solutions as a Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional service while building rewarding careers in North Carolina's thriving retail sector. Whether you're seeking flexible part-time hours or exploring full-time growth opportunities, our competitive compensation package includes performance bonuses, comprehensive training, and advancement paths across our 15+ locations. Enjoy a modern work environment with cutting-edge technology and a culture that celebrates innovation and teamwork.
Why Choose Apex?
- Flexible scheduling options (20-40 hours/week)
- Health benefits for full-time roles
- 401(k) with company match
- Employee discounts across partner brands
Responsibilities
- Deliver personalized customer consultations across multiple product lines
- Process transactions using POS systems while maintaining 100% accuracy
- Resolve customer inquiries with empathy and solution-oriented mindset
- Collaborate with visual merchandising team to maintain premium store standards
- Participate in weekly product knowledge training sessions
- Contribute to sales team targets through upselling and loyalty program enrollment
- Document customer feedback for continuous service improvement
Qualifications
- Minimum 1 year customer service or retail experience
- Proficiency with CRM software and digital platforms
- Exceptional verbal communication and active listening skills
- Ability to work flexible hours including weekends and holidays
- High school diploma or equivalent (college degree preferred)
- Valid North Carolina driver's license (for inventory rotations)
- Basic math aptitude and cash handling experience
- Spanish bilingualism strongly preferred