Job Description
Join Urban Hub Solutions as a Customer Experience Specialist in Boston's vibrant Seaport District! We're seeking dynamic individuals to deliver exceptional service across both part-time and full-time roles. Perfect for students, career-changers, and professionals seeking flexibility. Enjoy competitive pay, modern workspaces, and opportunities for growth within our innovative team.
Perks You'll Love:
- Hybrid work options (3 days in-office)
- Free commuter pass
- Professional development stipend
- Health benefits for full-time roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and manage client accounts
- Collaborate with cross-functional teams
- Document interactions in CRM systems
- Identify opportunities for service improvements
- Train on new products and processes
- Support marketing campaigns with customer insights
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional communication skills
- Ability to work flexible hours
- Strong problem-solving abilities
- Attention to detail and accuracy