Job Description
Join UrbanHub Solutions, Raleigh's fastest-growing tech support company! We're seeking dynamic individuals for weekend part-time roles with full-time career paths. Perfect for students seeking flexible hours, competitive pay, and real-world experience. Enjoy weekend shifts (Sat-Sun) with weekday availability for full-time roles. Gain cutting-edge skills in customer service, tech support, and digital solutions while advancing your career in North Carolina's thriving tech hub.
Responsibilities
- Deliver exceptional customer support via phone, chat, and in-person
- Troubleshoot hardware/software issues for residential and business clients
- Manage inventory and equipment maintenance procedures
- Document service tickets and update CRM systems accurately
- Train clients on smart home technology and cybersecurity basics
- Collaborate with cross-functional teams on service improvements
- Uphold company safety protocols and service standards
Qualifications
- High school diploma or equivalent (students welcome)
- Basic tech troubleshooting experience preferred
- Availability for weekend shifts (Sat-Sun 8am-6pm)
- Strong communication and problem-solving skills
- Ability to work flexible hours for full-time roles
- Valid driver's license with reliable transportation
- Proficiency with Microsoft Office and iOS/Android platforms
- Customer service certification a plus