Job Description
Join our dynamic team as a Flexible Evening Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional support during evening hours (4 PM - 9 PM) across Oakland. Enjoy a work-life balance with our accommodating schedule while making a tangible impact in our clients' experiences. This remote-friendly role offers competitive compensation and rapid onboarding.
As a key member of our support team, you'll resolve inquiries, troubleshoot issues, and build lasting customer relationships—all while maintaining a healthy work-life balance. Perfect for students, parents, or professionals seeking supplemental income with flexible hours.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening shifts (4 PM - 9 PM)
- Process orders, returns, and account modifications with precision
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with day-team to ensure seamless service continuity
- Meet/exceed performance metrics including CSAT and resolution times
- Identify opportunities for process improvements
- Adhere to data security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Ability to type 40+ WPM with high accuracy
- Reliable internet connection for remote work
- Flexibility to work evenings and occasional weekends
- Strong problem-solving and conflict resolution abilities