Job Description
Join our dynamic team as a Part-Time Evening/Weekend Remote Support Specialist! This flexible role offers the perfect work-life balance while serving Nashville's thriving tech community. Work remotely during evening hours (5 PM - 10 PM) and weekends (10 AM - 6 PM) while providing exceptional technical support to our clients. Ideal for students, parents, or professionals seeking supplemental income without sacrificing personal commitments.
Responsibilities
- Deliver remote technical support via phone, chat, and email during assigned evening/weekend shifts
- Troubleshoot software, hardware, and network issues for residential and small business clients
- Document cases accurately in CRM system with detailed resolution notes
- Collaborate with daytime support teams for complex issue escalation
- Maintain 95% customer satisfaction score through empathetic communication
- Stay current on emerging technologies through monthly training modules
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Google IT Support)
- 1+ years experience in customer support or IT helpdesk
- Strong diagnostic skills with Windows/macOS operating systems
- Reliable high-speed internet connection for remote work
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Available for 20-25 hours weekly across evenings and weekends