Job Description
Join Our Dynamic Team in Denver, CO!
Are you seeking a rewarding job that offers the flexibility to balance your personal life? Apex Support Group is currently hiring enthusiastic Weekend Part-Time Customer Service Associates to join our growing team. We pride ourselves on delivering exceptional service while maintaining a supportive, modern work environment. If you are a proactive problem-solver with great communication skills, we want to hear from you!
Why Choose Us?
- Flexible Scheduling: Work weekends and enjoy your weekdays free.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Pathway to full-time roles and career advancement.
- Modern Environment: Join a tech-forward company in the heart of Denver.
Apply today and take control of your work-life balance!
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat during high-traffic weekend shifts.
- Provide accurate product information and guide customers through troubleshooting processes.
- Process returns, exchanges, and service requests efficiently while maintaining high accuracy.
- Maintain a clean, organized workspace and adhere to all company safety and operational protocols.
- Collaborate with the team to identify trends in customer feedback and suggest process improvements.
- Upsell products or services to meet team sales targets where applicable.
- Document all customer interactions accurately in the CRM system.
Qualifications
- High school diploma or GED equivalent required; Associate's degree preferred.
- Previous experience in customer service, retail, or technical support is a plus but not required.
- Strong interpersonal and written communication skills.
- Ability to work weekends (Saturday & Sunday) and occasional holidays.
- Proficiency with basic computer applications and Microsoft Office Suite.
- Ability to stand for extended periods and lift up to 20 lbs.