Job Description
Are you a night owl looking for a flexible schedule? NightOwl Support Services is seeking dedicated professionals to join our growing remote team. We specialize in providing top-tier technical support and customer service to clients across the United States.
In this role, you will work weekends and night shifts from the comfort of your home, enjoying a healthy work-life balance while helping our clients resolve technical issues efficiently.
Why Join Us?
- Flexible Schedule: Perfect for students or those with day jobs.
- Remote Work: No commute required; work from anywhere in Houston, TX.
- Hiring Now: Immediate start available for qualified candidates.
Responsibilities
- Provide exceptional customer service via live chat, email, and phone during evening and weekend hours.
- Diagnose and resolve technical software and hardware issues for end-users.
- Document customer interactions and solutions accurately in our CRM system.
- Collaborate with the support team to escalate complex tickets.
- Maintain a high level of professionalism and adherence to company protocols.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is preferred.
- Must be available to work Friday, Saturday, and Sunday shifts between 6:00 PM and 2:00 AM.
- Reliable high-speed internet connection and a quiet workspace.
- Strong problem-solving skills and attention to detail.