Job Description
We are Apex Support Solutions, a premier provider of customer service and technical support, and we are urgently hiring for multiple positions in Richmond, Virginia.
Are you looking for a job that offers flexibility? Whether you are seeking a Part Time role to balance other commitments or a Full Time career path, we have opportunities available for you. Join our dynamic team and enjoy working on Evening and Weekend Shifts with competitive pay and comprehensive benefits.
Why Join Us?
- Flexible Scheduling: Choose between Part Time or Full Time hours.
- Shift Options: Primarily Evening and Weekend shifts available.
- Competitive Pay: $18.00 - $24.00 per hour depending on experience.
- Professional Growth: Clear pathways for career advancement.
Don't miss this opportunity to advance your career in a supportive environment. Apply today!
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on Part Time and Full Time coverage.
- Resolve customer complaints and issues efficiently during Evening and Weekend shifts.
- Accurately document all customer interactions and account details in our CRM system.
- Provide high-quality support to ensure customer satisfaction and retention.
- Collaborate with the team to meet daily and weekly performance targets.
- Assist in training new hires and mentoring junior staff members.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, sales, or call center environments.
- Excellent verbal and written communication skills.
- Ability to work rotating schedules, including Evening and Weekend shifts.
- Basic computer literacy and typing skills.
- Strong problem-solving abilities and a patient demeanor.