Job Description
Are you ready to kickstart your career in Los Angeles?
Horizon Retail Group is urgently hiring dynamic individuals for our Part-Time Customer Service team. We are looking for reliable candidates who thrive in a fast-paced environment and are available for Evening and Weekend shifts.
We offer a competitive hourly rate, flexible scheduling, and the opportunity to grow within a top-tier retail organization. If you are looking for a job that starts immediately, this is the perfect opportunity for you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer complaints and issues in a timely manner to ensure high satisfaction.
- Process returns, exchanges, and product orders accurately using our POS system.
- Maintain accurate customer records and update the CRM database.
- Collaborate with team leads to meet daily sales and service targets.
- Assist in maintaining a clean, organized, and welcoming store environment.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus but not required (training provided).
- Must be available to work Evenings and Weekends (including holidays).
- Strong verbal communication skills and a friendly, outgoing demeanor.
- Basic computer literacy and ability to navigate POS systems.
- Ability to stand for extended periods and lift up to 25 lbs.