Job Description
Are you seeking a flexible career that fits your lifestyle? Milwaukee Tech Solutions is looking for dedicated professionals to join our evening and weekend support teams.
We pride ourselves on delivering exceptional service, and we need reliable individuals to help us maintain our high standards. This role offers a unique opportunity to work outside of traditional 9-to-5 hours while enjoying competitive pay and a collaborative environment.
Why Join Us?
- Flexible Scheduling: Choose the shifts that work best for your life.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Opportunities for advancement within the company.
We are committed to diversity and inclusion and encourage candidates from all backgrounds to apply.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Resolve technical issues and provide accurate information to clients with a focus on first-call resolution.
- Document all customer interactions and solutions in our CRM system efficiently.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of service.
- Identify and escalate complex issues to senior management when necessary.
- Stay updated on product knowledge and company policies to provide accurate support.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively during shifts.
- Reliable internet connection and computer equipment if working remotely.
- Flexibility to work rotating evenings, weekends, and holidays as needed.