Job Description
Join our prestigious hospitality team at The Metropolitan Group and deliver exceptional weekend experiences to discerning clients in London's vibrant West End. We're seeking charismatic individuals to manage front-of-house operations during our busiest weekend shifts. Enjoy flexible Saturday/Sunday schedules while earning competitive pay in an award-winning environment.
This role offers the perfect blend of work-life balance for students, professionals, and creatives seeking supplemental income. Benefit from complimentary staff meals, exclusive industry events, and potential pathways to full-time opportunities.
Responsibilities
- Manage guest check-ins and reservations during weekend peak hours
- Coordinate with kitchen and service teams for seamless operations
- Handle cash transactions and POS system operations
- Upsell premium packages and special weekend events
- Maintain impeccable venue standards across all public areas
- Resolve guest inquiries with exceptional service standards
- Assist with weekend inventory and stock rotation tasks
Qualifications
- Previous hospitality or customer service experience preferred
- Availability for both Saturday and Sunday shifts (10am-6pm)
- Strong communication and interpersonal skills
- Proficiency with reservation and POS systems
- Ability to multitask in fast-paced environments
- Professional appearance and polished demeanor
- Valid UK work authorization
- Basic food hygiene certification (or willingness to obtain)