Job Description
Join The Raleigh Grand Hotel's prestigious weekend team! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during our busiest weekend shifts. This flexible role offers competitive pay, premium training, and the opportunity to work in London's vibrant city center. Perfect for students, creatives, or those seeking weekend work-life balance.
Responsibilities
- Deliver world-class guest service across front desk and concierge operations
- Manage check-in/check-out procedures and guest inquiries with precision
- Coordinate VIP requests and special event accommodations
- Maintain impeccable standards in lobby and common areas
- Collaborate seamlessly with overnight and weekday teams
- Process payments and manage billing systems accurately
- Support weekend event operations and guest activities
Qualifications
- Previous hospitality or customer service experience essential
- Exceptional communication and problem-solving skills
- Ability to work weekends with flexible availability
- Proficiency in hotel management software (Opera preferred)
- Valid UK work permit and right to work in the UK
- Professional appearance and polished demeanor
- First aid certification desirable
- Fluency in English; additional languages advantageous