Job Description
Join our vibrant team at Urban Hospitality Group as a Weekend Hospitality Associate! We're seeking energetic professionals to deliver exceptional guest experiences during our peak weekend hours. This role offers flexible scheduling and the opportunity to work in one of London's most dynamic hospitality environments. Perfect for students, parents, or anyone seeking weekend work-life balance.
As a key member of our front-of-house team, you'll create memorable moments for our discerning clientele while maintaining our renowned service standards. Our weekend shifts are Saturdays and Sundays with morning/afternoon availability.
Responsibilities
- Deliver exceptional customer service and maintain high cleanliness standards
- Manage guest check-ins/out and coordinate with housekeeping team
- Handle payment transactions and maintain accurate shift records
- Assist with event setup and breakdown for weekend functions
- Resolve guest inquiries promptly and escalate complex issues
- Collaborate with cross-functional teams for seamless operations
- Adhere to all health and safety regulations
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work weekends reliably (Saturdays & Sundays)
- Basic knowledge of hospitality software systems
- Attention to detail and problem-solving abilities
- Flexible availability during peak weekend hours
- Professional appearance and positive attitude
- Right to work in the UK