Job Description
Join our vibrant team at Urban Hospitality Group as a Weekend Guest Services Associate! This entry-level role offers the perfect opportunity to gain hands-on experience in customer service while enjoying weekends off during the week. We're seeking enthusiastic individuals who thrive in fast-paced environments and want to build foundational hospitality skills. Our Philadelphia location offers competitive pay, flexible scheduling, and a supportive team culture where your contributions make a real impact. Perfect for students, career changers, or anyone seeking weekend flexibility without compromising growth opportunities.
Responsibilities
- Deliver exceptional customer service to guests in person and via phone/email
- Manage check-in/check-out processes efficiently using our property management system
- Assist with basic administrative tasks including scheduling and inventory tracking
- Resolve guest inquiries promptly with a solution-oriented mindset
- Maintain clean, organized public areas and lobby spaces
- Collaborate with cross-functional teams to ensure seamless operations
- Support event coordination and weekend guest activities as needed
Qualifications
- High school diploma or equivalent; current students welcome to apply
- 0-2 years of customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office Suite
- Ability to work weekends (Saturdays and Sundays) with flexible weekday availability
- Detail-oriented with strong organizational abilities
- Positive attitude and eagerness to learn new systems
- Must be authorized to work in the United States