Job Description
Join Washington DC's premier service provider and transform your schedule into success! We're seeking dynamic Weekend & Full-Time Customer Experience Specialists to deliver exceptional service while enjoying flexible hours. Perfect for students, professionals, and career changers seeking work-life balance in the nation's capital.
At Capital City Services, we invest in our people through competitive compensation, rapid advancement paths, and a culture that celebrates growth. Whether you're seeking weekend flexibility or full-time stability, this role offers the best of both worlds with industry-leading training and performance-based incentives.
Responsibilities
- Delocate premium customer support across multiple channels including in-person, phone, and digital platforms
- Resolve complex inquiries with empathy and efficiency while maintaining brand standards
- Collaborate with cross-functional teams to optimize service delivery systems
- Maintain detailed documentation of customer interactions and resolutions
- Proactively identify opportunities to enhance customer satisfaction metrics
- Participate in weekend coverage rotations as scheduled
Qualifications
- Minimum 1 year customer service or hospitality experience
- Exceptional verbal communication skills with multilingual abilities preferred
- Proficiency in CRM software and Microsoft Office Suite
- Flexible availability including weekends and holidays
- Ability to thrive in fast-paced environments with competing priorities
- Valid driver's license with clean record (for occasional field visits)