Job Description
Are you looking for a role that fits your lifestyle? San Antonio TechConnect is seeking dedicated individuals to join our team for our high-growth Evening and Weekend Shift. We value our team members and offer a competitive compensation package designed to support your work-life balance.
In this role, you will be the face of our brand during our peak evening hours. You will handle complex customer inquiries, troubleshoot technical issues, and ensure our clients receive top-tier service. We are looking for someone who thrives in a dynamic environment and can deliver results when it matters most.
Why Join Us?
- Flexible Scheduling: Focus on your personal life with our dedicated weekend and evening shifts.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Modern Environment: Work in our state-of-the-art facility on the North Side of San Antonio.
Responsibilities
- Manage Inbound Communications: Respond to high-volume emails and phone inquiries from clients during evening and weekend shifts.
- Troubleshooting: Diagnose and resolve technical software or hardware issues for our diverse client base.
- Data Entry & Documentation: Accurately log all customer interactions and solutions into our CRM system.
- Shift Leadership: Assist in monitoring the shift operations and supporting junior staff members.
- Quality Assurance: Ensure all support tickets are resolved within SLA (Service Level Agreement) guidelines.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum 1 year of customer service or technical support experience.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM) and weekends (Saturday/Sunday).
- Communication: Excellent verbal and written communication skills in English.
- Technical Proficiency: Basic computer literacy and familiarity with Microsoft Office Suite.
- Reliability: Proven track record of punctuality and dependability.